Owner Library
Short videos from Jennifer Potter, Director of Client Success, that walk you through working with Specialized: onboarding, your Owner Portal, your statement, repairs, leasing and tax time. Each lesson has the video, the written version, and the questions owners ask most.
Start with lesson 02Browse the libraryStart here
What working with Specialized looks like, and what to expect in your first weeks.
Working With Specialized: Value and What to Expect
In production.
Getting set up
Onboarding your property, your Owner Portal, and how we stay in touch.
Onboarding a Vacant Property: What Happens Next
Your first two steps, what the 45 minute onboarding call covers, and what to have ready for it.
Onboarding an Occupied Property: A Smooth Handoff
How we take over a home with a resident in place, and the two documents that matter most.
Your Owner Portal: How to Use It
In production.
How We Communicate With You
Who to contact for what, and which emails from Specialized need a same day look.
Your Investor Benefits Package
In production.
Your money and your reports
Read your statement, understand your 1099, and know where every dollar went.
Repairs and rehab
How maintenance requests move, what a rehab includes, and your part in approvals.
Leasing, renewals and move-outs
From listing to renewal to the day a resident moves out.
The Leasing Process, Explained
In production.
The Renewals Process
In production.
Move-Outs: The Non-Renewal Process
In production.
Delinquency and Evictions: How We Protect You
In production.
Utilities: What Owners Need to Know
In production.
For your residents
Short guides you can share with the people living in your home.
You're Approved: What Comes Next
In production.
Welcome Home: Your Tenant Portal and First Weeks
In production.
Maintenance Requests: The Resident's Guide
How to submit a repair request through Property Meld, what happens next, and what counts as an emergency.
Have a question about your property?
Your Dedicated Asset Manager is your first call. You can also reach the team at support@specialized247.com or through your Owner Portal.